A sticky situation

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Returns Policy

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Carrie Swails &  Second Breakfast Honey guarantee the quality of their product. Carrie Swails is happy to replace any item(s) in the unlikely event that they might be damaged during transit.  All sales are considered final. Items that have been opened or used are not returnable. To make sure that you are satisfied with the product you receive, please inspect the contents of your shipment upon arrival and notify us within 3 days of any problems.

By purchasing honey the buyer acknowledges the honey color and texture may vary and that some honey may have begun to crystallize. Color variety indicates that your honey may come from different times of the year and different flowers. Honey color can range from nearly colorless to dark brown and its flavor varies from mild to bold depending on where the bees buzzed. Additionally, the nature of raw honey means it will crystalize. Crystallization is completely normal. Some honey crystallizes faster than others, but eventually, all honey will crystallize. Crystallization is a combination of the types of sugars in the nectars collected at that particular time. The more pollen, wax, and propolis is in honey, those will form crystals quicker. That does not mean honey is bad. In fact, it is an indication it is truly raw honey. When your honey does crystalize put the bottle in a hot water bath (not boiling) and let sit for 30 minutes. It will liquefy again. Many honey lovers prefer crystallized honey.​ Crystallization does not qualify a buyer for a return or refund.

Carrie Swails is not responsible for damage or loss as a result of shipments being returned to the location or being undeliverable due to incorrect address information supplied to us, or for the inability of a recipient to receive the package on the day you specify that it should be delivered.

We cannot assure proper handling and prompt receipt of packages once they have been shipped and delivered to the correct mailing address by the third-party carrier (UPS, FedEx, or UPS).

Once we receive your item(s) (non-perishable items only), we will inspect it and notify you that we have received your return. After inspecting the item, we will notify you of the status of your refund.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.



Shipping

You are responsible for paying your own shipping costs for returning your item(s) to Second Breakfast Honey & Soap. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund with proof of your receipt.


Refunds

Returns